ClaimsXchange Annual Conference

Philadelphia

October 9, 2025 | 10:15 AM ET

Join Capital Member Michael Milstein at the 2025 ClaimsXchange Annual Conference in Philadelphia on October 9 at 10:15 am ET, where he will co-present “Empathy as a Claims Model: Humanizing Workers’ Compensation.”

Michael will be joined by Helmsman Management Services Directors of Complex Workers’ Compensation Claims Jason Hackling and Anthony Gentile and Ascot Insurance Group Vice President of Workers’ Compensation Claims Becky Hillhouse. Together they will explore how placing empathy at the center of the claims process can lead to better outcomes for injured workers, insurers and employers alike.